A responsive website can make-or-break elements of your business. If your website doesn't work on smartphones, tablets or laptops, you may be losing out to your competition.
Reason 1: Online Selling Tool - Companies spend millions creating brochures and sales aids. By having a website you can skip that entirely and allow your potential customers to find you instantly online. If you get most of your business through networking and personal connections, then they will want to review your website.
Reason 2: New Customers and Leads - More than 2.4 billion people use the internet every day, and some 90% of those have purchased something, or contacted a company, online in the last 12 months. So by not having a website, you will be missing out on a big piece of the pie.
Reason 3: Creating Business Goals - When it comes to writing the content for your website you are going to revisit things about your business that you haven’t in years. You will most likely reassess your business goals and development new strategies.
Reason 4: Open 24 Hours a Day - Your website runs 24/7 without any supervision or need to lock it up. You can always be there for your customers.
Reason 5: Customer Support - You can greatly reduce the cost of customer support by have a ticketing system, or even just an FAQ on your website. I can think of about 5 companies off the top of my head that streamline your customer service straight from their website.